Universal Access

Accessibility Statement

Swan Hotel Associates d/b/a The Walt Disney World Swan Hotel (inclusive of The Swan Reserve)(“Swan”) and Dolphin Hotel Associates d/b/a The Walt Disney World Dolphin Hotel (“Dolphin”), are separate hotels and separate general partnerships (the hotels and their service outlets are collectively the “Hotels”, “We” or “Us”); however, they together provide the website www.swandolphin.com (“Site”). The Hotels are not owned by The Walt Disney Company (“Disney”). Likewise, the Hotels are not owned by “Marriott” (e.g. the Marriott Group, Marriott International, Inc. or Starwood Hotels & Resorts Worldwide, LLC, Bonvoy, etc.) but the Hotels are Marriott branded.

The Hotels are committed to promoting digital accessibility for people with disabilities regardless of the assistive technology being used to access this site.  Likewise, the Hotels are committed to making the Hotels themselves accessible to persons with accessibility needs.

Certificate and Conformance Status

We confirm that this site (www.swandolphin.com) has been reviewed by software developers and created to meet standards set by the WCAG 2.1 (Web Content Accessibility Guidelines 2.1) at the AA level. The WCAG 2.1 AA level covers a wide range of recommendations for making Web content more accessible. WCAG 2.1 AA level guidelines include specific details on how to develop accessible Web content. This statement certifies that the applicable, specific WCAG requirements are met in full except as may be noted below.

As a result of the foregoing, this website’s content has been made more accessible to a wide range of people with disabilities, including blindness and low vision, deafness and hearing loss, learning disabilities, cognitive limitations, limited movement, speech disabilities, photosensitivity and combinations of thereof. By implementing and adhering to these guidelines, this Site’s content has also become more usable to users in general.

Use of the provided accessibility widget is subject to the Terms of Service of both this Site and the applicable terms its developers found on its site (Equalweb.Com).

Measures taken to make this website more accessible

The Hotels retained the EqualWeb company to use its automatic review system as well as a team of developers, designers and content accessibility experts to review, remediate and test the website by performing multi-layered accessibility testing and analysis of the new and updated accessibility measures and web content. As part of the process to make this website more accessible, adjustments were made, among other things, to JavaScript and cascading style sheets. The process also included accessibility modifications for assistive technologies (e.g. NVDA, JAWS etc.). Below is a list of accessibility modifications and functionalities.

Compatibility with browsers and assistive technology

Our goal is to support a wide array of browsers and assistive technologies. As such we have directed our efforts to supporting popular systems with high market share, including Chrome, Firefox, Edge, Opera and Safari.  Likewise, we have worked to support Safari VoiceOver and similar Windows-based assistive technologies. Finally, we have addressed the functionality of both JAWS and NVDA assistive technologies for Windows and MAC.

Among other things, in creating the website, we worked on the following to provide accessibility:

  • Enabled keyboard navigation
  • Enabled smart navigation
  • Blinks blocking
  • OCR Image description
  • Fonts – Ability to increase and decrease the site font, adjust, align and the like
  • Voice command for the browser
  • Provided color contrast based on dark background
  • Provided color contrast based on a light background
  • Amended site colors to anticipate vision impairment
  • Provided matching and monochrome option for color blind people
  • Altered Site font for readability
  • Increased cursor size and altered color to black or white
  • Increased display to 200%
  • Highlighted links on the site
  • Highlighted Site headers
  • Provided image descriptions
  • Increase content chosen by cursor, showed in a tooltip
  • Described words by mouse selection
  • Display of Site contents in a new window to enhance clarity and readability
  • Enabled user typing via mouse

Technical specifications

Accessibility of this website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

  • HTML
  • CSS
  • JavaScript

These technologies are relied upon for conformance with the accessibility standards used.

Limitations, alternatives and disclaimers

While we strive for the Site to function perfectly for all persons with disabilities and also those without disabilities, we cannot guarantee that the Site functions perfectly for either fully abled persons or differently abled persons.  We describe the limitations about which we know below and also provide some possible solutions.

We do note that certain items (mostly restaurant menus) are posted in portable document format (a/k/a .pdf) and we are working to address their universal accessibility.  If for some reason your reader is unable to read such format, please contact us at: 407-491-4331 or [email protected] and we would be happy to assist you by reading those documents to you.

If you detect any other issues about which we are unaware, we would appreciate your notifying of same via the [email protected] email address or the accessibility tool built into the site.  You may also call 407-491-4331 but prefer an email for tracking purposes.

Use of Third-Party Sites and Components

Third party web-components or websites such as Facebook, Instagram, YouTube, Twitter, chats and others, may present challenges for individuals with disabilities that we are unable to remedy.  Such third party components/websites are subject to their own access policies which may be found at their website.

Meeting Matrix (Amadeus Policy)
My Disney Group
Golf WDW
Disney Travel Center
Open Table
Menu Access
247 Activities
Mandara Spa
Google Maps
Google Play Store
We Self Walk
Ice Portal
Apple Store
I Left My Stuff
Buena Vista Scooters
My Orange Clerk


ADA Room Reservations

The Hotels comply with 28 CFR Part 36 regarding room reservations.  That is, the Hotels:

(i) Ensure that individuals with disabilities can make reservations for accessible guest rooms during the same hours and in the same manner as individuals who do not need accessible rooms;

(ii) Identify and describe accessible features in the hotels and guest rooms (see below) offered through its reservations service in enough detail reasonably to permit individuals with disabilities to assess independently whether a given hotel or guest room meets his, her or their accessibility needs;

(iii) Ensure that accessible guest rooms are held for use by individuals with disabilities until all other guest rooms of that type have been rented and the accessible room requested is the only remaining room of that type;

(iv) Reserve, upon request, accessible guest rooms or specific types of guest rooms and ensure that the guest rooms requested are blocked and removed from all reservations systems; and,

(v) Guarantee that the specific accessible guest room reserved through its reservations service is held for the reserving customer, regardless of whether a specific room is held in response to reservations made by others.

Exception. The requirements in paragraphs (iii), (iv), and (v) of this section do not apply to reservations for individual guest rooms or other units not owned or substantially controlled by the Hotels but that are present at the Hotels or on its property.

ADA Accessible Rooms

The Hotels have 72 rooms with either an ADA compliant bathtub (48) or shower (25) and all of which are otherwise ADA compliant.  The Hotels also have 101 rooms with hearing assistance features (see below for more information).

Our ADA-compliant rooms are dispersed among the various classes of guest room and the three properties.

  • Bathrooms with ADA compliant showers or bathtubs provide enough clear floor space to allow a wheelchair to turn around either in a 60” diameter circle or a similar “T” turn.
    • ADA compliant bathtubs have seats that are between 17” and 19” above the floor and horizontal grab bars as required by the ADA.
    • Showers with roll-in features have a fixed, fold down seat with controls that are reachable from a sitting position, as well as ADA-required grab bars (but not on the seat-attachment wall).
  • ADA compliant toilets are between 17” and 19” inches from the bathroom floor and provide sufficient floor space to permit a wheelchair to access and transfer to the toilet.
  • Certain of the ADA compliant rooms are furnished with beds that permit the use of a Hoyer lift or transfer hoist.
  • ADA compliant rooms have doors and entryways that are at least 32 inches wide, while hallways ramps and other routes are at least 36 inches wide.
  • ADA Rooms with only one bed provide at least 30 inches of clearance on both sides of the bed to accommodate parallel positioning of a wheelchair for side transfers. Rooms with two beds, provide at least 30 inches between the beds but not necessarily on both sides of both beds.

ADA Communication Features

As indicated above, the Hotels provide rooms with ADA compliant communication features.  Upon request, such features include telephones permitting hands-free use, TTY compatibility, volume adjustment, and nearby/accessible power supplies.  Such rooms include visible-audio notification features, braille signage, and signs meeting ADA size/color/stroke standards.  Such rooms include visible notifications for doorbells.  The Hotels’ general alarm system is compliant with NFPA audible and visible alarm requirements.

For hearing assistance rooms, please request the preferred/necessary features during the reservation process; however, guests may also make such requests upon arrival or during the stay.  Prior requests are strongly encouraged.

Limitation of Room Descriptions

The above descriptions of the various ADA compliant features of the Hotel themselves are necessarily limited and incomplete so as to avoid an exhaustive, complicated but ultimately unhelpful recitation.  Rather, the descriptions provided herein are general in nature.

While you are able to book ADA compliant rooms that meet your needs via the Marriott website (which website provides ADA room-specific descriptions) and in a manner consistent with ADA booking requirements, you may also email [email protected] or call 407-491-4331 for additional information or specific questions or requests.  Please note, however, that we are not able to guarantee that any particular room with any particular feature will be available at any given time even though our reservation practices are ADA compliant.

Physical Location Accessibility Services

The Hotels’ entrances each have an automatic door opening button, and stairs do not bar entrance for those requiring wheelchairs to travel.  Hallways, elevators and through-ways are all sufficiently wide to permit mobility.  The Hotel’s restaurants and bar areas are set-up to permit wheelchair travel and accommodation.  The Hotels also provide:

  • Employee training for accessible services
  • In person assistance for people with disabilities
  • Disabled parking space
  • Accessible waiting areas
  • Accessible front desk, information/concierge desk
  • Accessible public bathrooms
  • Accessible elevators
  • Hearing impaired technology aids
  • Technology aids for vision impairments


The Hotels’ have five swimming pools each of which has an ADA compliant lift.  The Hotels also provide free transportation to all Disney theme parks with every Disney shuttle providing a wheelchair lift operable by the driver.  The Hotels also provide a free wheelchair accessible water taxi to Disney’s Boardwalk, Hollywood Studios and EPCOT.  Accessible airport transportation is available for a fee by appointment.

Reasonable Requests

The Hotels honor reasonable accommodation requests at any time.  The Hotels of course appreciate when such reasonable requests are made with a reasonable amount of lead time.  In that regard, please email [email protected] or call 407-491-4331 with such requests or contact the Hotels service line from in the room.


Please email questions to [email protected] or call 407-491-4331.

It is our intention to resolve any complaint to your satisfaction, however, should you have any questions about our accessibility policy, including any requests to exercise your legal rights.


While we believe that our website is accessible for people with disabilities as described above, human errors may occur that affect the website or the appropriate technological solution may not yet been available or may inadvertently inoperable—which is an issue for all users of technology. Regardless, we monitor operability and ADA compliance to avoid and/or promptly remediate such issues.  Further, we are dedicated to keep improving the accessibility features and interface of our Site.  If you notice something wrong, please email [email protected] or call 407-491-4331. We continue our efforts to improve site accessibility as much as possible, with the belief and moral commitment to enable the site to be used by the general population, including people with disabilities.

Likewise, if you believe there is an issue with the physical plant of the Hotels in the context of the ADA, please email or call the foregoing email address or number.


Universal Access