Comfort for Every Guest
Accessible Rooms
Every guest deserves a comfortable, effortless stay. Accessible rooms are available across our room categories and all three hotels, so you never have to trade the experience you want for the features you need. Our resorts offer 72 ADA-compliant rooms along with 101 rooms equipped with hearing-assistance features.
What To Expect In Our Accessible Rooms
Every accessible room includes either an ADA-compliant bathtub or a roll-in shower. Bathtubs feature a seat 17 to 19 inches above the floor with horizontal grab bars. Roll-in showers include a fixed fold-down seat, controls reachable from a seated position and ADA-required grab bars. Bathrooms provide enough clear floor space for a wheelchair to complete a full turn, and accessible toilets sit 17 to 19 inches high with room for a side transfer.
Doors and entryways are at least 32 inches wide, and hallways and routes are at least 36 inches wide. Rooms with one bed provide at least 30 inches of clearance on both sides of the bed for a parallel wheelchair transfer, and rooms with two beds provide at least 30 inches between the beds. Select rooms are furnished with beds that accommodate a Hoyer lift or transfer hoist. Beds in mobility-accessible guestrooms measure between 17 and 23 inches from the finished floor to the top of the uncompressed mattress to facilitate safe wheelchair transfers.
101 rooms offer communication features, available on request: telephones with hands-free use, TTY compatibility and volume adjustment, visible doorbell notification, and braille signage. The resort alarm system meets NFPA audible and visible alarm requirements. Please request the features you need when you reserve; requests can also be made at arrival or any time during your stay.
Accessible Throughout The Resort
Accessibility runs through the whole resort, from the moment you arrive to a day at the parks.
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Arrival & Getting Around
Every entrance has an automatic door-opening button and step-free access, with accessible parking nearby. Hallways, elevators and through-ways are wide enough for easy mobility.
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Service & Public Spaces
The front desk, concierge, restaurants, lounges and public restrooms are all accessible. Our team is trained in accessible service, with technology aids for hearing and vision needs.
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Pools With ADA Lifts
All five swimming pools are equipped with ADA-compliant lifts, so the water is always within reach during your stay.
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Getting To The Parks
Every complimentary Disney shuttle has a wheelchair lift, and the free water taxi to Disney’s BoardWalk, Hollywood Studios and EPCOT is wheelchair accessible. Accessible airport transportation is available by appointment for a fee.
Questions Or Special Requests
Accessible rooms can be reserved in the same way as any other room, and they are held for guests who need them. For specific questions, feature requests or reasonable accommodations before or during your stay, email [email protected] or call 407-491-4331. A little lead time helps us have everything ready for you.
