Terms & Conditions of Use

Effective Date: January 30, 2026
Last Updated: January 30, 2026

Swan Hotel Associates d/b/a The Walt Disney World Swan Hotel (“Swan”) and Dolphin Hotel Associates d/b/a The Walt Disney World Dolphin Hotel (“Dolphin”) are separate hotels and separate corporations (the hotels and their service outlets are collectively referred to as the “Hotels” or “Company”); however, they together provide the website www.swandolphin.com (the “Site”).  The Hotels are not owned by The Walt Disney World Corporation. Likewise, the Hotels are not owned by “Marriott” (e.g., the Marriott Group, Marriott International, Inc., or Marriott Hotels & Resorts Worldwide, LLC, etc.), but the Hotels are Marriott-branded.

PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS SITE. BY ACCESSING OR USING THE SITE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, YOU MUST NOT ACCESS OR USE THE SITE.

ACCEPTANCE OF TERMS

By accessing, browsing, or using this Site, you represent and warrant that you are at least eighteen (18) years of age, or the age of legal majority in your jurisdiction, and have the legal authority to enter into this agreement. Your use of this Site constitutes your acceptance of, and agreement to comply with, these Terms and Conditions, as well as our Privacy Policy, which is incorporated herein by reference. We reserve the right to deny access to the Site to any person who violates these Terms and Conditions.

MODIFICATIONS TO TERMS

These Terms and Conditions may at any time be amended, modified, or supplemented at Company’s sole discretion without prior notice. Any changes will be effective immediately upon posting of the revised Terms and Conditions on the Site, and the “Last Updated” date will be revised accordingly. Your continued use of the Site following the posting of any changes will constitute your acceptance of such changes. It is your responsibility to review these Terms and Conditions periodically. If you do not agree to any modification of these Terms and Conditions, you must immediately cease using the Site.

SITE CONTENT AND INTELLECTUAL PROPERTY

The Site and all content contained thereon, including but not limited to images, photographs, logos, graphics, text, audio, video, software, and other materials, as well as the copyrights, trademarks, trade dress, service marks, and other intellectual property rights in such materials, are owned by Company or its licensors, including Marriott. All rights not expressly granted herein are reserved.

The Site or any portion thereof may not be reproduced, duplicated, copied, sold, resold, distributed, modified, published, transmitted, displayed, performed, or otherwise exploited for any commercial or non-commercial purpose without the prior express written consent of Company and Marriott. Unauthorized use of any content on the Site may violate copyright, trademark, and other applicable laws and could result in criminal or civil penalties.

You are granted a limited, non-exclusive, non-transferable, and revocable license to access and use the Site for personal, non-commercial purposes only, subject to these Terms and Conditions. This license does not include the right to collect or use any Site content for purposes of creating or compiling any database, directory, or similar compilation; use any data mining, robots, scraping, or similar data-gathering tools; or use the Site in any manner that could damage, disable, overburden, or impair the Site.

USER CONDUCT

You agree that you will not use the Site for any purpose that is unlawful or prohibited by these Terms and Conditions. Without limiting the foregoing, you agree not to: (a) upload, post, email, transmit, or otherwise make available any content that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, invasive of another’s privacy, hateful, or racially, ethnically, or otherwise objectionable; (b) impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity; (c) upload, post, email, transmit, or otherwise make available any content that you do not have a right to make available under any law or under contractual or fiduciary relationships; (d) upload, post, email, transmit, or otherwise make available any content that infringes any patent, trademark, trade secret, copyright, or other proprietary rights of any party; (e) upload, post, email, transmit, or otherwise make available any unsolicited or unauthorized advertising, promotional materials, spam, or any other form of solicitation; (f) upload, post, email, transmit, or otherwise make available any material that contains software viruses or any other computer code, files, or programs designed to interrupt, destroy, or limit the functionality of any computer software, hardware, or telecommunications equipment; (g) interfere with or disrupt the Site or servers or networks connected to the Site, or disobey any requirements, procedures, policies, or regulations of networks connected to the Site; or (h) intentionally or unintentionally violate any applicable local, state, national, or international law.

LINKS TO THIRD-PARTY WEBSITES

The Site may contain links to other websites operated by third parties. Company provides such links solely for your convenience and informational purposes and is not responsible or liable for the actions, content, products, services, or policies of such independent websites. The inclusion of any link on the Site does not in any way indicate Company’s endorsement, support, or approval of the content, advertising, products, services, policies, or other materials on or available from such websites.

Your use of and access to other linked sites is governed solely by the terms of use and privacy policies of such sites, and Company, the Hotels, and Marriott are not responsible therefor. You acknowledge and agree that Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with your use of or reliance on any content, goods, or services available on or through any such linked websites.

PRIVACY POLICY AND COOKIES

By using the Site, you also agree to our Privacy Policy, which describes how we collect, use, and disclose information about you. The Privacy Policy is incorporated into and made a part of these Terms and Conditions. Please review the Site’s Privacy Policy for a discussion of our use of cookies and similar tracking technologies.

CALIFORNIA CONSUMER PRIVACY ACT (CCPA) NOTICE

If you are a California resident, you may have certain rights under the California Consumer Privacy Act (“CCPA”), including the right to know what personal information is collected about you, the right to request deletion of your personal information, and the right to opt out of the sale of your personal information. For more information regarding these rights and how to exercise them, please refer to our Privacy Policy or contact us using the information provided below.

ACCESSIBILITY

Company is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards. If you experience any difficulty accessing any part of the Site, please contact us at [email protected] or by calling 407-934-4331 (Monday-Friday 8:00am -11:00pm and Saturday-Sunday 8:30am – 7:00pm)., and we will work with you to provide the information or service you seek through an alternative communication method.

DISCLAIMER OF WARRANTIES

THE SITE AND ALL CONTENT, MATERIALS, INFORMATION, PRODUCTS, AND SERVICES PROVIDED ON OR THROUGH THE SITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT REPRESENTATIONS OR WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, COMPANY, MARRIOTT, AND THEIR RESPECTIVE AFFILIATES, LICENSORS, SUPPLIERS, ADVERTISERS, AND AGENTS DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE.

COMPANY DOES NOT WARRANT THAT THE SITE OR ANY CONTENT, MATERIALS, OR SERVICES PROVIDED THEREON WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE; THAT DEFECTS WILL BE CORRECTED; THAT THE SITE OR THE SERVERS THAT MAKE THE SITE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; OR THAT THE SITE OR ANY CONTENT, MATERIALS, OR SERVICES PROVIDED THEREON WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS.

THE MESSAGES, OFFERS, AND CONTENT CONTAINED ON THE SITE ARE FOR INFORMATIONAL PURPOSES ONLY AND DO NOT CONSTITUTE AN “OFFER” THAT MAY BE “ACCEPTED.” Rather, any commercial message is subject to the specific details of any actual offer that may be made, including without limitation, offered rates, specific promotions, giveaway details, rewards details, affinity program rules, and the like.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.

LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL COMPANY, MARRIOTT, THE WEBSITE HOST, OR THEIR RESPECTIVE AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, REPRESENTATIVES, LICENSORS, SUPPLIERS, OR SERVICE PROVIDERS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY LOSS, INJURY, OR DAMAGES OF ANY KIND, WHETHER DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY, ARISING OUT OF OR IN CONNECTION WITH: (A) THE SITE OR THESE TERMS AND CONDITIONS; (B) YOUR USE OF OR INABILITY TO USE THE SITE; (C) ANY CONTENT, MATERIALS, OR INFORMATION OBTAINED FROM OR THROUGH THE SITE; (D) ANY TRANSACTIONS CONDUCTED THROUGH OR FACILITATED BY THE SITE; (E) ANY DELAY OR FAILURE IN PERFORMANCE BEYOND THE REASONABLE CONTROL OF COMPANY; (F) ANY VIRUSES, TROJAN HORSES, WORMS, OR OTHER DISABLING DEVICES OR HARMFUL COMPONENTS THAT MAY AFFECT YOUR COMPUTER EQUIPMENT OR OTHER PROPERTY; (G) ANY UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; OR (H) ANY CONDUCT OF ANY THIRD PARTY, INCLUDING BUT NOT LIMITED TO ANY DEFAMATORY, OFFENSIVE, ILLEGAL, NEGLIGENT, OR WRONGFUL CONDUCT OF OTHER USERS OR THIRD PARTIES.

THIS LIMITATION OF LIABILITY APPLIES REGARDLESS OF WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER BASIS, AND EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN ANY EVENT, AND TO THE EXTENT ANY LIABILITY IS FOUND, THE TOTAL AGGREGATE LIABILITY OF COMPANY, MARRIOTT, AND THEIR RESPECTIVE AFFILIATES FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS AND CONDITIONS OR YOUR USE OF THE SITE SHALL NOT EXCEED THE GREATER OF: (I) ONE HUNDRED DOLLARS ($100.00); OR (II) THE TOTAL AMOUNT PAID BY YOU TO COMPANY, IF ANY, FOR ACCESSING THE SITE DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE DATE OF THE CLAIM.

SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Company, Marriott, and their respective affiliates, officers, directors, employees, agents, licensors, suppliers, and representatives from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees and costs) arising out of or in connection with: (a) your use of or access to the Site; (b) your violation of any provision of these Terms and Conditions; (c) your violation of any applicable law, rule, or regulation, including but not limited to any privacy or data protection laws; (d) your violation of any rights of a third party, including but not limited to intellectual property rights or privacy rights; or (e) any content or information you submit, post, or transmit through the Site. Company reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you agree to cooperate with Company in asserting any available defenses.

GOVERNING LAW

Company is established under American law, and its primary business functions are in the United States. These Terms and Conditions, and any disputes arising out of or relating to these Terms and Conditions or your use of the Site, shall be governed by and construed in accordance with the laws of the United States and the State of Florida, without giving effect to any principles of conflicts of law.

EXCLUSIVE JURISDICTION AND VENUE

By using this Site, you agree that the law of Florida applies to your use as if you were physically present in Florida, regardless of your actual location. You agree to submit to the exclusive personal jurisdiction of the state and federal courts located in Orlando, Florida, for the resolution of any dispute, claim, or controversy arising out of or relating to these Terms and Conditions or your use of the Site. You agree to discontinue any suit that is or may be brought in any other jurisdiction and consent to the exclusive venue of the courts in Orlando, Florida. You waive any objection based on lack of personal jurisdiction, place of residence, improper venue, or forum non conveniens in any such action.

WAIVER OF CLASS ACTION AND JURY TRIAL

BY USING THE SITE AND ITS SERVICES, INCLUDING BY MAKING RESERVATIONS AND SUPPLYING INFORMATION TO COMPANY FOR USE WITH EVENTS AND/OR RESERVATIONS, YOU AGREE TO WAIVE, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE RIGHT TO PARTICIPATE IN AND/OR RECEIVE RELIEF AS PART OF ANY CLASS ACTION, COLLECTIVE ACTION, OR REPRESENTATIVE ACTION. ANY CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS AND CONDITIONS OR YOUR USE OF THE SITE MUST BE BROUGHT IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING.

SUCH CLASS AND REPRESENTATIVE WAIVER INCLUDES, WITHOUT LIMITATION, ANY CLAIMS ARISING FROM DATA BREACH, PRIVACY CLAIMS, UNAUTHORIZED ACCESS TO PERSONAL INFORMATION, AND SIMILAR CLAIMS.

FURTHER, YOU AGREE TO WAIVE YOUR RIGHT TO A JURY TRIAL AND CONSENT TO RESOLUTION OF ANY DISPUTE SOLELY AND EXCLUSIVELY VIA BENCH TRIAL.

SOME JURISDICTIONS DO NOT ALLOW THE WAIVER OF CLASS ACTIONS OR JURY TRIALS, SO THE ABOVE WAIVERS MAY NOT APPLY TO YOU.

ELECTRONIC COMMUNICATIONS CONSENT

By using this Site or providing your email address or other contact information to Company, you consent to receive electronic communications from Company, including but not limited to emails, text messages, and push notifications. You agree that all agreements, notices, disclosures, and other communications provided to you electronically satisfy any legal requirement that such communications be in writing.

SEVERABILITY

If any provision of these Terms and Conditions is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect. The invalid, illegal, or unenforceable provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable while preserving its original intent.

WAIVER

The failure of Company to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision. No waiver of any provision of these Terms and Conditions shall be effective unless made in writing and signed by an authorized representative of Company.

ENTIRE AGREEMENT

These Terms and Conditions, together with the Privacy Policy and any other policies or guidelines posted on the Site, constitute the entire agreement between you and Company with respect to your use of the Site and supersede all prior or contemporaneous communications, agreements, and understandings, whether written or oral, relating to the subject matter hereof.

ASSIGNMENT

You may not assign, transfer, or sublicense any of your rights or obligations under these Terms and Conditions without Company’s prior written consent. Company may assign, transfer, or sublicense any or all of its rights or obligations under these Terms and Conditions without restriction and without notice to you.

FORCE MAJEURE

Company shall not be liable for any failure or delay in performing its obligations under these Terms and Conditions if such failure or delay results from circumstances beyond Company’s reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, epidemics, pandemics, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

SURVIVAL

The provisions of these Terms and Conditions that by their nature should survive termination shall survive termination, including but not limited to Sections 3 (Site Content and Intellectual Property), 9 (Disclaimer of Warranties), 10 (Limitation of Liability), 11 (Indemnification), 12 (Governing Law), 13 (Exclusive Jurisdiction and Venue), 14 (Waiver of Class Action and Jury Trial), and 16 (Severability).

CONTACT INFORMATION

If you have any questions or concerns regarding these Terms and Conditions, please contact us at: